The Drive-thru Dilemma
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It seems, in our society, we've fallen under some kind of socio-ecomic reversal. I remember, as a young man, working in a couple of restaurants. I was seriously contemplating a career at McDonald's until I decided to leave town through military service. One of the things we were taught in this establishment was, "the customer is always right." I was taught to give service with a smile, and refer all questions to a manager. I don't know what has happened over the years, but now, it seems, customer service is no longer part of the fast food experience. The other night, my wife and I decided to pick up some fast food on our way home from shopping. I pulled up to the drive-thru order speaker, and heard someone talking on the other end. I thought, "there must be some problem with the intercom," and said "Hello?" "I said, JUST A MINUTE," came the response. Okay, maybe I did not hear the operator's first statement. Twenty-two yea